Terms & Conditions

Last updated: 21 August 2026

These Terms & Conditions apply when you access the Furwarm website or purchase products from us. Please read them carefully before placing an order.

By placing an order with Furwarm, you agree to these Terms & Conditions. Nothing in these terms affects your statutory rights under applicable UK consumer law.

1. About Furwarm

Furwarm is an online retailer offering pet clothing, accessories and related products.

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If you need to contact us, please use our Contact Us page.

2. Our Products

We aim to display product descriptions, images, colours, sizes and other information as accurately as reasonably possible.

However, colours may appear slightly different depending on your device or screen settings.

Pet clothing sizes may also vary between products. Please check the measurements provided on the relevant product page before ordering.

3. Placing an Order

When you place an order, you are making an offer to purchase the products in your basket.

After placing your order, you may receive an email confirming that we have received it.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable;
There is an obvious pricing or product information error;
We are unable to authorise or verify payment;
We reasonably suspect fraudulent activity; or
We cannot fulfil the order.

If we cancel an order after payment has been taken, any amount due back to you will be refunded.

4. Prices and Payment

Prices displayed on our website are shown in the currency applicable to your storefront.

Any applicable taxes and delivery charges will be shown where required before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

5. Delivery

We work with fulfilment partners in the United Kingdom and internationally, so products may be dispatched from different locations.

Estimated delivery times are provided for guidance and may vary depending on the product, destination, carrier and circumstances outside our reasonable control.

Please see our Delivery page for further information.

6. Separate Deliveries

Where an order contains multiple products, items may occasionally be dispatched separately.

This means you may receive more than one parcel and the parcels may arrive on different dates.

7. Cancellation and Returns

Where applicable, consumers purchasing online may have a legal right to cancel their contract within a specified period.

Our Returns page explains how to notify us of a return and how eligible products should be returned.

Nothing in our Returns Policy or these Terms & Conditions limits any rights you may have under applicable consumer law.

8. Faulty, Damaged or Incorrect Products

If a product is faulty, damaged, not as described or you receive an incorrect item, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs that help us understand the issue.

Your legal rights regarding faulty or misdescribed goods are not affected by these Terms & Conditions.

9. Product Sizing

Customers are responsible for reviewing the sizing information provided before ordering.

Because we source products from different suppliers, sizing may vary between individual products.

We strongly recommend measuring your pet and comparing those measurements with the size information provided on the relevant product page.

Please see our Size Guide for further guidance.

10. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional terms, expiry dates, minimum order values or product exclusions.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

We reserve the right to withdraw or amend promotions where reasonably necessary, without affecting orders already validly completed under the promotion.

11. Website Availability

We aim to keep the Furwarm website available and accurate, but we cannot guarantee uninterrupted access at all times.

We may occasionally need to update, maintain, suspend or modify parts of the website.

12. Intellectual Property

Unless otherwise stated, the Furwarm name, branding, website design and original content on this website are owned by or licensed to the operator of Furwarm.

You may not reproduce, distribute or commercially exploit protected content from our website without permission, except where permitted by law.

13. Personal Information

We process personal information in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used and shared.

14. Our Responsibility to You

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms & Conditions excludes or restricts liability for matters that cannot legally be excluded or restricted under applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances for which we are not legally responsible.

15. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control, subject to your applicable statutory rights.

These may include severe weather, transportation disruption, carrier delays, customs delays, industrial action or other significant disruptions.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The terms applicable to your purchase will normally be those in effect when your order was placed, subject to any changes required by law.

17. Governing Law

These Terms & Conditions and contracts between you and Furwarm are governed by applicable law.

If you are a consumer, nothing in these terms deprives you of any mandatory protections or rights available to you under the laws that apply to you.

18. Contact Us

If you have questions about these Terms & Conditions or an order, please contact us through our Contact Us page.