FAQs

Frequently Asked Questions

Where do you deliver?
We currently deliver across the United Kingdom. Our products may be dispatched from our UK-based or international fulfilment partners.

How long does delivery take?
Delivery times vary depending on the product and dispatch location. Estimated delivery times are shown during checkout and in your order confirmation.

Can items in the same order arrive separately?
Yes. As we work with different fulfilment partners, items from the same order may occasionally be shipped separately. You will not be charged additional delivery fees because of this.

How can I track my order?
Once your order has been dispatched, you will receive tracking information by email where available. You can also visit our Track My Order page.

Can I change or cancel my order?
Please contact us as soon as possible. We will do our best to help, but once an order has entered processing or been dispatched, we may not be able to change or cancel it.

How do I choose the right size for my pet?
We recommend measuring your pet before ordering and checking the measurements shown on the product page or our Size Guide. Sizes can vary between products, so please do not rely solely on breed or your pet's usual size.

What if the item doesn't fit?
If the item isn't suitable, please check our Returns page for information about returning your order.

Do you accept returns?
Yes. Please visit our Returns page for eligibility, timeframes and instructions before sending anything back.

What should I do if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the item. Our customer support team will help resolve the issue.

How can I contact Furwarm?
Visit our Contact Us page and send us a message. We aim to respond within 1–2 business days.