Privacy Policy
Last updated: 21 August 2026
At Furwarm, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase, create an account, contact us or otherwise interact with Furwarm.
1. Who We Are
Furwarm operates this online store and is responsible for the personal information described in this Privacy Policy.
For privacy-related questions or requests, please contact us through our Contact Us page.
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2. Information We Collect
Depending on how you interact with Furwarm, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction information
- Account information
- Communications you send to us
- Device, browser and website usage information
- Cookie and similar technology information
Payment information may be processed directly by our payment providers. We do not necessarily receive or store your complete payment card details.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery and provide order updates
- Manage returns and refunds
- Provide customer support
- Create and manage customer accounts
- Prevent fraud and protect our website
- Comply with legal and regulatory obligations
- Improve our website, products and services
- Send marketing communications where permitted by law
4. Our Legal Bases for Processing
Depending on the circumstances, we process personal information because:
- It is necessary to perform a contract with you, such as processing and delivering an order;
- We need to comply with a legal obligation;
- We have a legitimate interest in operating, protecting and improving our business, where those interests are not overridden by your rights; or
- You have given consent, where consent is required.
Where we rely on consent, you may withdraw your consent at any time.
5. Marketing Communications
If you choose to receive marketing communications from Furwarm, we may send you information about products, offers and other updates.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us.
Unsubscribing from marketing will not prevent us from sending service-related communications necessary to manage your orders or account.
6. How We Share Your Information
We may share personal information with trusted service providers where necessary to operate our business, including:
- E-commerce and website service providers
- Payment processors
- Delivery and logistics providers
- Fulfilment and product suppliers
- Customer service providers
- Analytics and technology providers
- Marketing providers, where permitted
- Professional advisers and authorities where required by law
We only share information where there is an appropriate reason for doing so.
7. International Transfers
Some of our service providers, fulfilment partners or suppliers may operate outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps where required to ensure that the information receives an appropriate level of protection in accordance with applicable data protection law.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and transaction records, resolving disputes and meeting legal, accounting or regulatory requirements.
Different categories of information may therefore be retained for different periods.
9. Cookies
Furwarm uses cookies and similar technologies to operate the website, remember preferences, understand how the website is used and, where applicable, support analytics and marketing.
Where consent is legally required for non-essential cookies or similar technologies, we will ask for your permission before using them.
For more information, please see our Cookie Policy.
10. Your Privacy Rights
Depending on the circumstances, UK data protection law may give you rights concerning your personal information, including rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing
- Object to certain processing
- Receive certain information in a portable format
- Withdraw consent where processing relies on consent
These rights are subject to applicable legal requirements and exceptions.
To exercise your rights, please contact us through our Contact Us page.
11. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy information before providing personal information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The latest version will be published on this page with an updated revision date.
14. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.