Returns
Returns & Exchanges
We want you and your pet to love your Furwarm order. If something isn't quite right, we're here to help.
14-Day Returns
You have 14 days from the date you receive your order to let us know that you wish to return an eligible item.
After notifying us, you will have a further 14 days to send the item back.
To start a return, please contact us through our Contact Us page before sending your item.
Return Conditions
To help us process your return, items should be returned:
- Unused and unworn, except where reasonably necessary to inspect the item
- Clean and free from pet hair, odours or stains
- With original tags attached where possible
- With any original packaging where possible
You may be responsible for any reduction in the value of an item caused by handling beyond what is reasonably necessary to inspect its nature, characteristics and fit.
Return Address
Please do not send your return to the address shown on the original parcel without contacting us first.
As Furwarm works with different fulfilment partners, the correct return address may vary depending on the product.
Contact us first and our team will provide the appropriate return instructions.
Return Shipping Costs
Unless the item is faulty, damaged, incorrect, or we tell you otherwise, you will normally be responsible for the cost of returning the item.
We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible with your order number and clear photographs of the item.
Where applicable, we will arrange an appropriate solution in accordance with your statutory rights.
Refunds
Once your return has been received and assessed, we will process any refund due to your original payment method.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Your Statutory Rights
Nothing in this Returns Policy affects your statutory rights under applicable UK consumer law.
Need Help?
If you have any questions about a return, please contact us before sending your item back. We'll be happy to help.